工作场所的沟通 Communication in the workplace / Baden Eunson. pdf 在线 2025 epub 免费 书籍 下载

Communication in the Workplace is a revealing snapshot of how organisations really work.

In workplaces throughout Australia and across the planet, billions of messages are sent in various forms every day, but not all of them get through.

Of those that do, many are misunderstood.

Communication breakdown is just as common as communication effectiveness, but it doesn't have to be that way.

Become a more effective communicator by finding out how messages can be sent - and distorted - by differing channels, including:

* memos

* emails

* meetings

* teleconferencing

* instant messaging.

Expert communicator Baden Eunson shares insights about the informal organisation, networking, how to know when messages are being lost due to cultures of silence, silos or empires (and what to do about it), and explains how knowledge management can help you get your message across.

Preface

Introduction

1 Communication or communications?

2 How communication works, and how it breaks down-- a model

3 Communication--effectiveness and ethics

4 The formal organisation--how it works, and how it fails

5 Networks, virtual organisations and networking

6 The informal organisation--I heard it through the grapevine

7 Organisational culture, silence and managing knowledge

Conclusion

Notes

Glossary

Index

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作者简介：

　　Baden Eunson teaches in the school of English, Communications and Performance Studies at Monash University, and also runs a training and consultancy business

书籍介绍

"Communication in the Workplace" is a revealing snapshot of how organisations really work. In workplaces throughout Australia and across the planet, billions of messages are sent in various forms every day, but not all of them get though. Of those that do, may are misunderstood, Communication breakdown is just as common as communication effectiveness, but it doesn't have to be that way. Become a more effective communicator by finding out how messages can be sent -- and distorted -- by differing channels, including: memosemailsmeetingsteleconferencinginstant messaging Expert communicator Baden Eunson shares insights about the informal organisation, networking, how to know when messages are being lost due to cultures of silence, silos or empires (and what to do about it), and explains how knowledge management can help you get your message across.